RETURNS POLICY

 

Your satisfaction is our priority at Cross and Stitch. Should you find yourself dissatisfied with your order, we've simplified our return process for your convenience:

Return Policy and Instructions:

Returns: We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return the item within 7 days of receiving your order for a full refund or exchange.

Return Eligibility:

• Items must be unused and in the same condition as received.
• All original tags, packaging, and accessories must be intact.

How to Initiate a Return:

• Contact " hello@crossandstitch.com " for any return enquires

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service to ensure the safe return of your item.

Processing Timelines:

• Once we receive your return, it will undergo a thorough inspection.
• Refunds will be processed within 3 days of receiving the returned item.
• The refund will be issued to the original payment method.

Exchanges:

• If you would like to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.

Contact Information: If you have any questions or need assistance with your return, please contact our customer service team at hello@crossandstitch.com Thank you for shopping with us!

 

Feel free to contact us with any questions. Thank you for choosing Cross and Stitch. We appreciate your business - Happy Stitching.